Muncharoo FAQ

What is Muncharoo?

Muncharoo is a website that uses the power of group buying and social networking to offer irresistible deals on eating, drinking and fun!

How does Muncharoo work?

Does it cost anything to sign up?

No.

Who is the seller of the voucher?

The merchant, not Muncharoo, is the seller of the voucher and the provider of the goods and services redeemable with the voucher you purchased. Muncharoo is acting as the merchant's marketing agent and selling the voucher on behalf of the merchant.

When will I receive my voucher?

Immediately after purchase, via email, you are sent confirmation of your purchase and will receive a link to your voucher. You may also access your voucher by logging in at Muncharoo.com.

Do I need to print my voucher?

Merchants prefer printed vouchers, however you may retrieve your vouchers digitally by visiting Muncharoo on your smart phone. Either way, the voucher is coded with a unique Voucher Verification Code (VVC) which you should present to the merchant when you receive your bill.

What is your return policy?

If you cannot use a voucher by its expiration date, we encourage you NOT to purchase it. However, unless stated otherwise on a voucher, please contact customerservice@Muncharoo.com within two months of a voucher's purchase date if you find you cannot use a voucher and Muncharoo will do its utmost to credit your account.

May I give a Muncharoo voucher as a gift?

Unless stated otherwise in the deal details, you may give a Muncharoo voucher as a gift. After you click on the Buy Now button, you will be given the opportunity to assign the voucher to a recipient.

Is it safe to use my credit card?

Absolutely. We use a fully encrypted Secure Socket Layer (SSL) connection.

When can I first use my voucher?

Immediately.

When do vouchers expire?

Typically in three months, however the expiration date is indicated on the voucher.

Are vouchers transferable?

Yes, unless otherwise noted.

Can I get in on yesterday's deal?

No, we're sorry. But let us know and we'll try to schedule a similar deal in the future.

What if I hold a voucher for a merchant that goes out of business?

In the unlikely event that a featured merchant would not be able to redeem your voucher prior to its expiration date, please contact us at customerservice@Muncharoo.com so we may issue a credit to your Muncharoo account.